Specialist Vets in Hounslow

## Summary Creature Comforts Chiswick is part of the Creature Comforts group and is set up for both routine care and more involved work, with facilities listed such as an in-house lab, digital x‑rays, ultrasound, a full dental suite, and separate cat and dog wards. The clinic also states it can handle urgent and emergency situations, with out‑of‑hours emergencies referred to trusted partner providers. In recent reviews, owners repeatedly mention being able to get appointments within a day or two, detailed consultations that don’t feel rushed, and structured follow-up around procedures (including phone updates and post-op check-ins). More specialised cases are also described in reviews, including TPLO recovery sign-off with an orthopaedic surgeon and a dog vasectomy (noted as less common). ## Services Services and capabilities mentioned by the clinic and in recent reviews include: - Consultations (including longer, thorough consultations described by reviewers) - Routine and non-routine vaccinations - Surgery, including neutering and a dog vasectomy (reviewed) - Orthopaedic surgery support mentioned in reviews (TPLO follow-up and recovery sign-off) - Dentistry, including dental scale and polish (listed by the clinic and reviewed) - Diagnostics and imaging (in-house lab, digital x-rays, ultrasound listed) - Microchipping - Parasite control - Nutrition advice - Pharmacy - Travel documents - Non-cosmetic grooming - Euthanasia - Urgent care and emergency care (with out-of-hours referred to partner providers, as stated) ## Pricing - Membership: “All Access” membership includes unlimited vet consultations for **£20/month** (clinic website). - Pay-per-visit: **£75 per consultation** (clinic website). - Reviews also mention being seen multiple times with “no additional cost” while paying monthly membership fees. ## People - **Dr Sandra Morenon** (Clinical Director) is named on the clinic website. - **Emily** (vet; named in a review) is described as giving “spot on” suggestions and advice for senior cat ailments and medications after a thorough, unhurried consultation. - **Dr Penny** (described in reviews as their orthopaedic surgeon) is repeatedly associated with orthopaedic care and surgery follow-up: - An owner describes clear expectations for home care after major TPLO surgery and credits that guidance with supporting a strong recovery. - Another describes a dog vasectomy and notes Penny explained the procedure in a pre-op consult, phoned immediately post-op, and arranged a further in-person post-op consultation. - Reception/team experience described in reviews includes offering drinks on arrival, remembering pets, and providing treats (including a “treat bar” mentioned by one owner). ## Reviews **4.9 stars from 178 reviews.** Themes below are drawn from the latest written reviews available to us. - **Access and scheduling:** one reviewer says it was easy to get an appointment within a day or two, compared with difficulty at previous practices. - **Consultation quality:** multiple owners describe consultations as thorough and unhurried, with clear explanations and realistic guidance (including around complex recovery plans). - **Post-procedure follow-up:** owners mention structured follow-up such as phone updates after surgery, an additional in-person post-op review, and even a photo sent post-op to reassure them. - **Special procedures and orthopaedics:** reviews specifically mention TPLO recovery management and sign-off, plus a dog vasectomy (described as not commonly performed) alongside dental scale and polish. - **Clinic experience:** comments include “clean, modern practice,” running on time, pets receiving treats, and occasional extras like a small gift pack of toys and supplements.

## Summary Medivet Whitton is part of the Medivet group and provides small‑animal care for cats, dogs and rabbits. The practice is led by partner and Veterinary Surgeon Louise Stanley, with facilities including an in‑house laboratory and X‑rays. Based on the clinic’s stated services and recent reviews, it appears set up for both routine care (vaccinations, microchipping, parasite care, neutering) and more involved cases, including ophthalmology—one owner specifically credits Catherine Wilkinson with successful entropion eye surgery, and another review mentions a cat that ultimately required an eye to be removed after being very unwell. Recent reviews also mention being seen at short notice and accommodating appointment mix‑ups, while one reviewer describes serious reception/communication issues around waiting and appointment handling. ## Services - **15‑minute consultations** (as listed by the clinic). - **Routine preventative care:** vaccinations, parasite care, microchipping. - **Neutering** (listed by the clinic). - **Dentistry** (listed by the clinic). - **Nurse clinics** (listed by the clinic). - **Home visits** (listed by the clinic). - **Animal Health Certificate (pet travel)** (listed by the clinic). - **Ophthalmology:** entropion surgery is specifically mentioned in a review. - **Diagnostics on site:** in‑house laboratory and X‑rays (listed by the clinic). - **Out-of-hours care:** provided by *Medivet 24 Hour Richmond* with a **£130 consult fee**; **no charge for assessment by phone** (as stated on the clinic website). ## Pricing - **Out-of-hours consultation fee:** **£130** (as stated for Medivet 24 Hour Richmond). - **Out-of-hours phone assessment:** **no charge** (as stated). ## People - **Louise Stanley (Veterinary Surgeon, partner)** is named on the clinic website as leading the practice. - **Catherine Wilkinson** is specifically thanked in a review for performing **entropion eye surgery** on a Shar Pei, with the owner reporting their dog could “see after all these years.” - Reviews frequently mention **reception staff and vets** as professional and helpful, with examples including being **seen at short notice** and being **fitted in within 10 minutes** after arriving on the wrong date. - One reviewer reports the opposite experience with reception/communication: **waiting 45 minutes and being told the vet wasn’t in**, and feeling pressured about potential future charges when cancelling. ## Reviews **Google rating: 4.8 stars from 212 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Handling urgent or awkward situations:** being seen “at such short notice,” and fitting someone in within 10 minutes after they arrived a week early. - **Complex/ongoing care mentioned:** entropion eye surgery; a cat that later needed an eye removed; pancreatitis and ongoing health issues in older cats. - **Clear explanations and approachability:** one owner says treatment is “clearly explained” and carried out with skill. - **Service consistency for routine check-ups:** one cat owner says their cat is “well looked after” at every check-up. - **A notable negative about front-desk communication:** a reviewer describes poor communication about delays/availability and dissatisfaction with how appointment changes/cancellation were handled. - **A non-clinic issue raised:** one reviewer says their visit was great but “identibase isn’t.”

## Summary Feltham Vets4Pets Ltd is part of the Vets4Pets group. It’s set up for routine small-animal care and nurse-led support, with veterinary nurse training listed in the clinic’s structured data. Recent reviews repeatedly describe a practice that tries to reduce stress for nervous pets (for example, choosing which vet a pet sees around a surgery so they don’t associate their favourite vet with a distressing experience). Reception staff are frequently mentioned as welcoming and attentive, and appointments are described as calm and patient—though there are also sharply negative reports about one veterinary surgeon’s manner and a feeling of being pushed toward a monthly plan. ## Services - **Veterinary nurse training facility** (listed in clinic data). - **Nail clipping** mentioned as being carried out calmly for “usually fussy” dogs. - **Surgery** is referenced in one review (a pet was “in great distress” afterwards), with staff managing vet continuity to reduce negative associations. - **Cat and dog care** is clearly referenced in reviews (cats including Ragdolls and Maine Coons; dogs including anxious/fussy dogs). - **Annual booster vaccinations** mentioned as included with a care plan (see Pricing). - **Flea & worm prescriptions** for the year mentioned as included with a care plan (see Pricing). ## Pricing - **Annual care plan**: One reviewer says it includes: - annual booster vaccinations - flea & worm prescriptions for the year - “a couple of appointments” (either with a nurse or a vet) if needed (No £ pricing was provided in the available information.) ## People - **Vicki** (role not stated): Multiple cats were reportedly very comfortable during and after appointments with her; the owner described noticeably calmer behaviour compared with prior experiences elsewhere. - **Tyla**: Mentioned for calming dogs during a nail clip (a “soothing voice” that kept dogs calm) and for being “helpful, patient” and answering enquiries in detail. - **Callum**: Mentioned alongside Tyla during nail clipping; described as professional and welcoming. - **Tyler, Barbara, Morgan** (described as “vet doctors”): Reported to check pets and explain findings clearly. - **Felisa** (described as “veterinary surgeon”): Two recent 1-star reviews describe her as “rude, grumpy… blunt and patronising,” with the owner feeling their anxious dog wasn’t made comfortable and that a monthly payment plan was being pushed. This contrasts with other reviews praising the clinic’s general warmth and pet-handling. ## Reviews **Google rating: 4.5 stars from 251 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Reception team is frequently described as welcoming, polite, and attentive—especially with anxious pets. - Efforts to keep pets calm are a recurring detail (gentle handling during nail clipping; a nurse singing to a scared cat; deliberately managing which vet a pet sees around surgery to avoid negative associations). - Communication is highlighted in at least one review: vets “checking and explaining.” - Mixed experience with clinicians: while several reviews praise specific staff by name, two separate 1-star reviews strongly criticise one veterinary surgeon’s manner and describe feeling pressured toward a monthly plan.

## Summary Village Vet Chiswick is part of Petcare Clinics (as shown on the practice email/website domain). Based on owner reports, the clinic handles both routine appointments and urgent cases: one reviewer describes the team clearing their schedule for a dog brought in as an emergency and performing a “life saving emergency procedure,” followed by ongoing recovery support. Multiple reviews also mention that getting appointments is straightforward, and several owners describe staff using treats and patience to help anxious cats and dogs tolerate visits. Concrete details owners repeatedly mention include: staff making time for an emergency case, clear explanations of treatment plans (“I always leave fully understanding what I need to do”), and a willingness to help pets build positive associations by offering treats during visits. ## Services - General vet consultations and ongoing care (repeated references to “treatments,” help with “issues,” and senior-pet care). - Urgent/emergency help (review describes the clinic clearing their schedule and performing an emergency procedure). - Support through recovery after a procedure (post-procedure support mentioned in the emergency case review). - Behaviour-aware handling for nervous pets (owners describe staff being patient with an anxious cat and using treats to create positive associations). - Veterinary Nurse Training facility (listed in the clinic’s structured services data). ## People - **Dr Charlotte (vet)**: mentioned as “thorough and understanding,” with one owner of a 13-year-old dog highlighting her knowledge and careful approach. - **Dr Rania (vet)**: repeatedly named as a long-term trusted vet (“going to her for the past 5 years”); also specifically credited in a review describing a life-saving emergency procedure and the team’s support afterward. - **Emma**: thanked alongside Charlotte in the emergency/recovery review (role not specified in the input). - **Reception staff, nurses/technicians**: described as welcoming and accommodating; examples include explaining things clearly and being patient with anxious pets. ## Reviews **Google rating: 4.7 stars from 303 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Owners repeatedly say they can get appointments without problems and that the team is responsive and helpful. - Several reviews emphasise calm, pet-aware handling—especially for anxious cats—and using treats to help pets feel more comfortable. - Communication comes up often: people mention thoroughness and leaving appointments understanding what to do next. - One detailed account describes the clinic clearing schedules for an emergency, performing a life-saving procedure, and supporting the pet through recovery.

## Summary Willett House Veterinary Surgeons is a multi-site veterinary practice (a main hospital site plus branch practices) that says it uses modern surgical and medical techniques. Evidence from the website and reviews suggests it’s set up for both routine care and more advanced work: the website lists **24/7 emergency care**, **CT scanning**, and **keyhole (laparoscopic) bitch spay**, while reviews describe **dental procedures under general anaesthetic** (including **scale/polish and extractions**) and **urgent same-day treatment** for a very young puppy. Owners also mention practical day-to-day factors such as **easy appointment access**, **helpful reception**, and **timely prescriptions**. There is, however, a serious negative account describing a cat becoming unwell after a dental, repeated re-visits with medications, and dissatisfaction with how the complaint was handled—alongside other reviews reporting good outcomes after dentals. ## Services - **24/7 emergency care** (stated on the clinic website). - **CT scanning** (stated on the clinic website). - **Keyhole (laparoscopic) bitch spay** (stated on the clinic website). - **Dentistry under general anaesthetic**: reviews mention **scale and polish** and **dental extractions** for a cat. - **Urgent care/same-day handling**: one review describes a **5‑week‑old puppy seen as an emergency** and then **booked for an operation the next morning**. - **Species seen beyond cats and dogs**: one reviewer states the practice sees **reptiles and rodents**. - **Prescriptions**: one reviewer reports being able to access prescriptions in a **timely** way. ## People - **Annie (vet)**: named by one reviewer as their favourite; no specific case details were given beyond being “knowledgeable and helpful.” - **Reception team**: described as “nice and helpful” by a reviewer who also said appointments were easy to get. ## Reviews **Google rating: 4.7 stars from 109 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Access and responsiveness:** comments about **easy appointment booking** and being dealt with “right away” in an emergency. - **Dental care experiences are mixed:** one owner reports their cat recovered well after **two extractions plus scale/polish under GA**; another describes significant weight loss after a dental, repeat visits with steroids/antibiotics, and believes referral should have been advised sooner. - **Range of animals treated:** one owner highlights care for **reptiles and rodents** as well as cats and dogs. - **Admin/support:** mentions of **friendly reception** and **prescriptions provided promptly**. - **Complaint handling (conflicting experiences):** one reviewer says they received a “boiler plate response” and that the practice refused to engage with mediation after a serious adverse outcome.