Medivet Whitton

Medivet Whitton is part of the Medivet group and provides small‑animal care for cats, dogs and rabbits. The practice is led by partner and Veterinary Surgeon Louise Stanley, with facilities including an in‑house laboratory and X‑rays. Based on the clinic’s stated services and recent reviews, it appears set up for both routine care (vaccinations, microchipping, parasite care, neutering) and more involved cases, including ophthalmology—one owner specifically credits Catherine Wilkinson with successful entropion eye surgery, and another review mentions a cat that ultimately required an eye to be removed after being very unwell. Recent reviews also mention being seen at short notice and accommodating appointment mix‑ups, while one reviewer describes serious reception/communication issues around waiting and appointment handling.

Services

• •15‑minute consultations (as listed by the clinic).
• •Routine preventative care: vaccinations, parasite care, microchipping.
• •Neutering (listed by the clinic).
• •Dentistry (listed by the clinic).
• •Nurse clinics (listed by the clinic).
• •Home visits (listed by the clinic).
• •Animal Health Certificate (pet travel) (listed by the clinic).
• •Ophthalmology: entropion surgery is specifically mentioned in a review.
• •Diagnostics on site: in‑house laboratory and X‑rays (listed by the clinic).
• •Out-of-hours care: provided by Medivet 24 Hour Richmond with a £130 consult fee; no charge for assessment by phone (as stated on the clinic website).

Pricing

• •Out-of-hours consultation fee: £130 (as stated for Medivet 24 Hour Richmond).
• •Out-of-hours phone assessment: no charge (as stated).

People

• •Louise Stanley (Veterinary Surgeon, partner) is named on the clinic website as leading the practice.
• •Catherine Wilkinson is specifically thanked in a review for performing entropion eye surgery on a Shar Pei, with the owner reporting their dog could “see after all these years.”
• •Reviews frequently mention reception staff and vets as professional and helpful, with examples including being seen at short notice and being fitted in within 10 minutes after arriving on the wrong date.
• •One reviewer reports the opposite experience with reception/communication: waiting 45 minutes and being told the vet wasn’t in, and feeling pressured about potential future charges when cancelling.

Reviews

Google rating: 4.8 stars from 212 reviews. “”

• •Handling urgent or awkward situations: being seen “at such short notice,” and fitting someone in within 10 minutes after they arrived a week early.
• •Complex/ongoing care mentioned: entropion eye surgery; a cat that later needed an eye removed; pancreatitis and ongoing health issues in older cats.
• •Clear explanations and approachability: one owner says treatment is “clearly explained” and carried out with skill.
• •Service consistency for routine check-ups: one cat owner says their cat is “well looked after” at every check-up.
• •A notable negative about front-desk communication: a reviewer describes poor communication about delays/availability and dissatisfaction with how appointment changes/cancellation were handled.
• •A non-clinic issue raised: one reviewer says their visit was great but “identibase isn’t.”